Henschel Hats – Hat Makers | Henschel Hat Company

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Refund and Returns Policy

Refund Policy

New, unwashed, unworn items must be returned for refund or exchange within 30 days of the original purchase. If your new purchase doesn’t fit, if the color doesn’t suit you or the new item has not been worn or washed, we’ll happily exchange it for one of the right size or color. If the new unworn, unwashed, unhemmed or otherwise unmarked item isn’t quite what you expected, we’ll refund the purchase price. Refunds will be tendered to the original payment method.

Please include the Henschel Hats Returns Form sent with your order or a copy of your invoice along with a note explaining how we can satisfy you. Please be sure to include your Name, Address and Telephone Number in case we need to contact you. For security reasons, we do not keep credit card information. If you need a refund, please give us the credit card number and expiry date used for the original purchase.

Returns

How to do a return:
We get it. Sometimes things just don’t work out. If you are unhappy with your order, we are happy to accept a return within 30 days of its receipt. Please contact us via email at support@henschelhats.com and a representative will get back to you within 48 hours.

*If your hat is too big please consider purchasing a Hat Resizer which can reduce your hat’s size by up to one full size.

*The hat(s) must be returned to our facility new, unworn, and in its original packaging.

*We do not issue refunds for insectiscreen, used hat resizer, or chincords.

If there is an issue such as a defect or damaged item please contact us at support@henschelhats.com before sending any item back and representative will get back to you within 48 hours. As a courtesy to shoppers during Christmas, we extend our return policy during the months of December and January.

*Henschel Hats customer service and returns will be unavailable during the following times:

June 30th – July 10th

December 22nd – January 1st

Orders will still be accepted, however, shipment will be delayed.